MODERN CROSS STITCH - FREE UK SHIPPING ON ORDERS OVER £10

Payment, delivery and returns

First and foremost if you have any problems with anything at all, please get in touch. We are very friendly and like our customers very much! We want you to have a great experience and will do everything we can to iron out any issues at all.

Payment

We use PayPal or Stripe to process our payments - easy, safe and trusted. 

Delivery

Delivery is free on all orders over £10 for domestic UK deliveries. All of our items are sent by first class Royal Mail. Please allow 2-3 working days from your order date for the parcel to reach  you. Proof of postage will be available for all parcels.

Europe - £3.50 (3-5 days from despatch)

Asia and Africa - £7.00 (7-10 days from despatch)

The Rest of the World - £5.50 (5-7 days from despatch)

Internationally shipped parcels may also be held up in customs. You may be liable for customs import fees in your home country outside of the UK. These are the sole responsibility of the purchaser.

Please remember that occasionally things outside of our control (weather, customs, etc), may delay delivery times but we will always do everything that we can to help.

Returns

We only accept complete satisfaction with our products. If it’s not right for any reason then please get in touch by email within 30 days of receipt and explain the issue. In the unlikely event that a kit arrives damaged or faulty then please get in touch for a replacement. I may request you email a photograph and explain the damage as it may help us to decide if we need to change our packaging or delivery methods in the future.

Under the Distance Selling Regulations, you have 7 working days (beginning the day of receipt) to cancel your purchase - we are very generous though and offer a 30 day return period. In this case, we provide a full refund on the goods, less delivery charges, but you must return the cancelled items in an unopened, unused and resalable condition at your own cost. Your statutory rights are not affected by our returns policy.

Once returned items have been received in a resalable condition then a refund (less the original delivery cost) or exchange will be processed within 2 working days. Please obtain a proof of postage for any items returned to us.  

Copyright

You’ve purchased from us because our designs are unique and you love them. It takes hard work to create them so please enjoy them for personal use only. Do not copy or distribute them. All designs are subject to full copyright.

And finally...

Thank you for your interest and custom. We appreciate it.

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