Privacy and Cookies
How do we collect your information, what do we use it for and how is it stored?
When you visit our website - cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites.
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences.
When you sign up to our mailing list
We know that if you visit our website, purchase one of our products or come along and say hello to us at a live event that you are likely to be a stitch fan and as such we offer you the opportunity to sign up to our email mailing list. For this we request your email address and your first name, so that we can say hi in a nice informal fashion. We use a third-party provider, MailChimp, to deliver our email newsletter and email addresses and first names are stored within their GDRP compliant systems. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at email@example.com. We do not share this data with any other organisation, ever.
Making a purchase
When you make a purchase on www.bobostitch.co.uk, your name, postal address, email address, contact number, details of the product(s) you are ordering and occasionally additional information needed for product personalisation will be stored for the purposes of processing your order within the systems of our web platform Shopify, as well as within password encrypted files on Bobo Stitch’s own systems. Those details are used for the purpose of shipping your order.
Payment information is processed via recognised secure platforms including PayPal and Stripe and as such is never shared with Bobo Stitch. I will share your personal information with trusted delivery companies (primarily Royal Mail), but only to the extent necessary to perform these services.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How long do we keep it
Bobo Stitch retains your personal information only for as long as necessary to fulfil your transaction, or for the duration you choose to remain on our email marketing list. I may also be required to retain this information to comply with my legal obligations for up to 7 years.
You are welcome and have the right to:
- Access, change, restrict or delete the information I hold about you, unless I am legally required not to do so.
- Unsubscribe from our emails at any time using the ever present unsubscribe link
Speak to someone
Hannah Sturrock is the data controller for Bobo Stitch and can be contacted at firstname.lastname@example.org