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Privacy and Cookies

Here at Bobo Stitch we take pride in our customer service, and so take care of you and your data. No customer data or any data collected by us is sold for any reason to anyone for anything. This privacy policy gives you more information on when and why we collect your data, how it is used, the very limited reasons we may disclose it to third parties and how we keep it secure. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including our website provider Shopify, shopping platform. You can reference Shopify's Privacy Policy to learn more about their privacy practices.

How do we collect your information, what do we use it for and how is it stored?

When you visit our website - cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites.

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences.

We use a number of different cookies on the Bobo Stitch website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Our website is hosted by the Shopify platform so to read more about the cookies (and other similar tracking technologies) used within our website please refer to the Merchant Storefronts section of their cookie policy.

When you sign up to our mailing list

We know that if you visit our website, purchase one of our products or come along and say hello to us at a live event that you are likely to be a stitch fan and as such we offer you the opportunity to sign up to our email mailing list. For this we request your email address and your first name, so that we can say hi in a nice informal fashion. We use a third-party provider, MailChimp, to deliver our email newsletter and email addresses and first names are stored within their GDRP compliant systems. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at hannah@bobostitch.co.uk. We do not share this data with any other organisation, ever.

Making a purchase

When you make a purchase on www.bobostitch.co.uk, your name, postal address, email address, contact number, details of the product(s) you are ordering and occasionally additional information needed for product personalisation will be stored for the purposes of processing your order within the systems of our web platform Shopify, as well as within password encrypted files on Bobo Stitch’s own systems. Those details are used for the purpose of shipping your order. 

Payment information is processed via recognised secure platforms including PayPal and Stripe and as such is never shared with Bobo Stitch. I will share your personal information with trusted delivery companies (primarily Royal Mail), but only to the extent necessary to perform these services.

Business transfers.

If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws.

I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How long do we keep it

Bobo Stitch retains your personal information only for as long as necessary to fulfil your transaction, or for the duration you choose to remain on our email marketing list. I may also be required to retain this information to comply with my legal obligations for up to 7 years.

You are welcome and have the right to:

  • Access, change, restrict or delete the information I hold about you, unless I am legally required not to do so.
  • Unsubscribe from our emails at any time using the ever present unsubscribe link

Speak to someone

Hannah Sturrock is the data controller for Bobo Stitch and can be contacted at hannah@bobostitch.co.uk

 

 

 

 

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