I’m a complete novice - will I get on OK?

Yeay - welcome to the very addictive world of cross stitch! Bobo Stitch kits are simple to stitch and include easy to follow, full colour patterns. We include a fully illustrated 'how to cross stitch' guide with each kit which is great for beginners. We also have a photographed 'how to cross stitch' section of the website as well as other helpful stitching tutorials. If none of that works get in touch and we will give you some one on one advice

I’ve run out of a thread in my kit?

No problem. We try really hard to accurately estimate the amount of thread that will leave you with plenty to spare in case you get in a tangle, but everyone stitches differently so this might happen on occasion! Please get in touch and let us know the kit, colour number and how much more you think you will need and we will pop some extra in the post at no further charge.

Custom orders

Would you like to truly personalise something, or fancy something completely unique? Then please get in touch. If it is just a tweak to colours, or change in print size etc we can often do this at no additional cost. If you have an amazing idea for a cross stitch project and you just can't find what you want anywhere, then we can work with you to bring your cross stitch ideas to life. Custom order cross stitch kits or downloadable patterns are available on request and priced accordingly. I will work with you at every stage to ensure that you are completely satisfied with your custom order, with up to three rounds of revisions. Once you have received the item then refunds cannot be made, except in the rare instance where items may have been damaged in transit.

I want to buy your kit as a gift - do you offer gift wrap options?

Please add a note at checkout and we will gift wrap for you for free!

Do you offer completed cushions or pictures that are already stitched with your designs?

Unfortunately not. Some of our kits take many hours to stitch (and for those of us that love stitching, that is part of the pleasure) and as such it would be too expensive to offer ready stitched items. Maybe you could buy a kit and ask a stitchy friend to make it for you as a gift?

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